Frequently asked questions.
Don’t see your question below? Please contact us here and we will help answer your question.
Are black diamonds real?
Black diamonds, like normal colourless diamonds, are formed by high pressure on the element carbon under the surface of the earth that produces a repetitive geometric pattern in the crystal lattice. The exceptional colour formation in black diamonds is caused by graphite inclusions and random clustering throughout and it is even believed that some black diamonds fell to the earth as meteorites, adding to their mystic appeal. Black diamonds are not transparent and do not display fire in the way that colourless and other coloured diamond do, but can still be incredibly impressive. Black diamonds may show white or gray inclusions that make them very unique. Due to the crystal structure, a black diamond will actually absorb most of the light that enters it. Rough natural black diamonds are found in very few locations, including Brazil and Central America.
(ref: https://www.naturallycolored.com/diamond-education/what-is-a-black-diamond-are-black-diamonds-real)Where is my order?
Your jewelry will be specially made for you, please allow 2 weeks of production before delivery.
Where do you ship?
Everywhere, but shipping prices might vary according to the final destination.
I want to return/exchange my item.
Please contact us prior to return shipping. We accept unused items in their original packaging for store credit or exchange within 21 days of purchase, not including shipping fees. We cannot accept returns or exchanges of custom & sale items. Shipping fees are the responsibility of the customer; please send items along with purchase details to the following address:
T3B, LLC4 Wheellock Drive, Malvern, PA 19355
How does shipping work?
$5.00 flat rate USA. Contact me with final destination details to determine international shipping rates.
Repairs & Care for your Product
Care: Each item is 3-d printed and finished by hand and therefore slight variations are to be expected. Sterling silver is soft and relatively pliable. Tend to your cart with care making sure to place it in a box or non flexible container when traveling.To maintain Sterling silvers high shine, return jewelry to the zip lock bag which was included with your order. Store in a jewelry box and polish with silver polish available at jewelers.
Repairs: All items are guaranteed for 1 year following purchase. We will repair any item free of charge within this time frame. Orders older than 1 year may be subject to a repair fee, please contact us prior to return shipping for an assessment. Shipping fees are the responsibility of the customer; please send items along with purchase details to the following.